Welcoming you safely to The Treatment Rooms

Thank you for booking your appointment at The Norfolk Mead Treatment Rooms. Please read the following information carefully about what you need to know before attending your appointment. All of the following measures have been put in place for the safety of you and our staff.

Please complete our online consultation form and health questionnaire before you attend your appointment by clicking on the links:

- Online consultation form (or click here to download a pdf version to fill in and scan back to us via email). 

- Health questionnaire 

If you can not do this online then please email us via relax@norfolkmead.co.uk and request these forms to print out at home, complete and bring to your appointment.

Only arrive a maximum of 5-10 minutes before your appointment time. If you arrive earlier then please wait in your car or outside the building.

Arrive through the main hotel front door and wait at the main hotel reception to be greeted by our front of house staff. If a member of staff is not at the hotel reception desk when you arrive please wait and someone will be with you as soon as possible. Please don’t make your way down to the Treatment Rooms or Bar area unless told otherwise by a member of staff.

If you have been around anyone who has displayed COVID-19 symptoms or if you have developed symptoms yourself, then please let us know as soon as possible and we will rearrange your appointment.

Try to bring your own bottle of water if you can to avoid using cups on the premises. We do have paper cups to provide water if you can't bring your own.

Feel free to bring and wear your own PPE (personal protective equipment i.e. face mask/gloves) to your appointment if you feel more comfortable.

Try to have your next appointment date ready in mind to make rebooking as quick and smooth as possible.

We can only take payments by card.

If you have any queries or questions about anything at all then please contact our Treatment Rooms team on 01603 737 531 or via relax@norfolkmead.co.uk

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