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Based in a beautiful Georgian country house, we offer secluded luxury.

The Norfolk Mead is situated in eight acres of lovingly kept private grounds in the heart of the unspoilt Norfolk Broads, on the banks of the River Bure.

We hold an AA Four Star Silver Country House Hotel grading, as well as a 2 Star AA Rosette Award for Culinary Excellence for our restaurant. 

With elegant rooms, spa treatments, and a contemporary venue space, our Garden Room, inside a quintessentially English walled garden, The Norfolk Mead is a stunning destination venue and one of the top boutique hotels in Norfolk. 

Take some time out with us.

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Excellence in Customer Service

A relaxed luxury Hotel in Norfolk, happy customers are essential to our success. Our customer service strategy is ‘Excellence in Hospitality’; and our motto is ‘Arrive as a guest, leave as a friend.’ Every member of staff buys into that ethos.  


Our team of staff at The Norfolk Mead are what make us so special. Our front of house team lead the way. We employ staff with the right personality, experience and trainability to fit with the team. 

Led by owners James and Anna, our close-knit team is a true family unit, and includes not just front of house, but the kitchen team, events, treatment room therapists, maintenance, housekeeping and more.

We have a customer-centric, service-based approach providing excellence in luxury hospitality. As a top boutique Hotel, our customer service is tailored for every guest; nothing is too much trouble. From the welcome packs for room guests with fresh homemade brownies on arrival, to bespoke spa treatments, anniversary and birthday cards and dessert slates, and freshly made food for all dietary requirements

We advise all our guests to call us directly with their requirements – we can always find a solution to delight our customers. 

We are always open to residents and non-residents for tea and coffee in the lounge, lunch (including one of the best Sunday lunches in Norfolk!), afternoon tea, dinner, cocktails in our bar, spa treatments and hire of our day boat.

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