Excellence in Customer Service

A relaxed luxury Hotel in Norfolk, happy customers are essential to our success. Our customer service strategy is ‘Excellence in Hospitality’; and our motto is ‘Arrive as a guest, leave as a friend.’ Every member of staff buys into that ethos.

Our team at The Norfolk Mead is what makes us so special. We employ staff with the right personality, experience and trainability to fit with the team. Led by owners James and Anna, our close-knit team is a true family unit and includes not just front of house but the kitchen team, events team, treatment room therapists, maintenance, housekeeping and more. We have a customer-centric, service-based approach providing excellence in luxury hospitality. As a top boutique Hotel, our customer service is tailored for every guest; nothing is too much trouble. From the welcome packs for room guests with fresh homemade brownies on arrival, to bespoke spa treatments, anniversary and birthday cards and dessert slates, and freshly made food for all dietary needs.

We advise all our guests to call us directly with their requirements as we can always find a solution to delight our customers. We are always open to residents and non-residents for tea and coffee in the lounge, lunch (including one of the best Sunday lunches in Norfolk!), afternoon tea, dinner, cocktails in our bar, spa treatments and hire of our day boat.

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A boutique hotel based in a beautiful Georgian country house

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What Makes us Special?

I really can't fault the Norfolk Mead Hotel - it's a beautiful building with superbly decorated rooms and excellent service, from enquiring about a booking through to checking out I found the staff to be very friendly and only too pleased to help.

We have had afternoon tea here & whilst the food was lovely what stood out most for us was the amazing friendliness of the staff, they were very professional, helpful & polite.

We had a night and dinner at this lovely Hotel, the food is amazing, the staff are very attentive and the rooms are lovely bright and clean. Would definitely visit again. We had a room with a balcony which was a lovely place to drink champagne on a sunny afternoon.

We spent a couple of days here to celebrate a birthday. The Beechnut suite was just perfect a very comfortable and well equipped. The staff were just great very helpful and looked after us to a very high standard.

Simply awesome place. Beautiful grounds, amazing staff, great restaurant and beautiful quaint little rooms.

We had a lovely stay. On arriving we had a great massage, followed by a lovely meal. They were really great in accommodating my food intolerances. All the staff were friendly and so very helpful. We will be booking again, thank you.

Excellent service throughout stay. Food was incredible, including breakfast. Stayed in Samphire room which was lovely. Highly recommend this family owned hotel.

5* would definitely recommend, had a facial treatment and nearly fell asleep so was amazing, food just as good loved it, staff very knowledgeable, friendly and polite, rooms are all different but very clean.

Lovely venue, the staff are all friendly, nice & helpful. The afternoon tea is scrummy and the treatments are very relaxing.

Amazing location, beautifully presented throughout and fabulous hospitality. Just perfect.

Great customer service, cosy accommodation and fabulous food!

Fabulous stay, we only stayed one night could definitely have stayed longer. All the staff are amazing, they cannot do enough for you. Food delicious and the rooms are beautiful and very comfortable. We stayed in Beechnut and it is stunning.

We visited The Norfolk Mead Hotel for my dad's surprise 60th meal, with some of our family attending from Devon. The location was brilliant and the food was amazing! There were a lot of comments of the brilliant quality of food, choice of wines etc.

Everything was perfect. Not our first stay but our first Murder Mystery. The whole experience was brilliant. So much fun. Food was fantastic, lovely accommodation in a beautiful setting. See you again very soon.

Such an amazingly calm and beautiful place to stay. Nothing is too much trouble for the staff, the food is amazing and the rooms are something else! We loved it, will definitely be coming back and recommending to everyone.

Went for the day we where welcomed by a lovely front of house and shown to the beauty area where we had treatments done and they where amazing absolutely lovely staff very professional and made to feel very welcome! Also had an amazing afternoon tea and was absolutely stuffed!

Great food and simply the best staff looking after us. 100% Perfect

Simply fabulous; no other words for it other than we had an all round fantastic evening here last night.

Another fabulous Sunday lunch; staff attentive, location wonderful and food outstanding quality as always. Can't wait to return.

We were so pleased with our Overnight Indulgence visit. The service at the Hotel is outstanding and everyone is so friendly. They go that little bit extra for their guests which is really nice, it makes you feel very special & sets them apart from a lot of other hotels.

I had two nights here and loved it. Lovely old building tastefully appointed. Breakfast was superb, good quality ingredients cooked to perfection, tasted great. Great location for what we wanted. Would recommend.

Not had the pleasure of staying overnight yet but have enjoyed several facials, massages & afternoon teas here. Thoroughly enjoy every visit as the place is lovely & relaxing & the staff are friendly, polite & helpful. Would highly recommend a visit.

The staff are excellent and cannot do enough for you. The rooms are lovely - in keeping with the age and character of the hotel. Overall we had a fabulous time and would highly recommend staying there.

We had an utterly perfect visit to the Mead to celebrate my husband’s 60th birthday! Staff could not have been more helpful or attentive and the attention to detail was heart warming. That was refreshing in itself, the food on the other hand was sublime!!! Truly fabulous!

A wonderful overnight stay, comfort and service was first class. Attended a wedding during the day and the setting was lovely. Thanks to everyone who made it such a special day. Will certainly return.

Just come back from another fantastic stay at the Norfolk Mead. Beautiful grounds complimented by this fabulous hotel. Brilliant attentive staff. Excellent food for breakfast and dinner. Superb hamper supplied with the boat we hired for the day. All in all, a wonderful stay.

Undoubtedly one of the best hotels in which I have stayed. Excellent service, beautiful room and wonderful food. The staff are most attentive and nothing was too much trouble. The rooms are really comfortable and have all amenities. Dinner was excellent, beautifully presented.

We have an amazing stay at the Mead; everything was perfect and so many thoughtful touches. The hospitality was faultless, the food outstanding and the cottage we stayed in was idyllic. We can't wait to head back soon.

Myself and my husband had a short break at the Norfolk Mead hotel recently and once again weren’t disappointed. The service and food were impeccable and the little touches such as the brownies in the room are what makes it stand out. If you’ve never stayed you really should!

Fabulous stay at the Norfolk Mead Hotel. Relaxing break, lovely building, beautiful views and pretty garden. The food was superb. But most of all the kindness and attentiveness of all the staff, especially Liam. Highly recommend.

Excellent service. Wonderful buildings and surroundings. Afternoon tea is superb. Staff are extremely well trained and it shows.

We stayed in 'Sweet Chestnut', which was really nice & perfect for the three of us, the staff are all lovely & very helpful, we didn't stay for dinner as we had other plans in the area but can highly recommend the breakfast!

Lovely peaceful setting. We had afternoon tea in the walled gardens which was very nice. The room we stayed in was Rosehip which is nice.

Outstanding, in a most understated way. From the friendly welcome to the comfortable bed, nothing seems overt but everything compliments your experience. The staff have to take credit for our enjoyment. Nothing was too much trouble and I felt that they genuinely put me first.

Stayed for an anniversary break - offered a room upgrade on arrival to the Elderberry. Received the most amazing service, food and comfort and we can't wait to come back! Thank you so much.

You will not be disappointed staying here! The hotel is brilliant. The staff are very friendly and attentive (very professional) the food is great and the rooms are stunning!! The grounds are also lovely. Thank you for a brilliant stay again.

What do we recommend about the place? ... simple ... EVERYTHING! The hotel, its setting, the staff and the food have all been amazing, in these strange times they have nailed the new ‘normal’ and we can’t wait to come again!! Well done to all at the Norfolk Mead!

Great venue for an evening meal or a great Sunday lunch ... The Mead has done whatever they can to keep us all safe, from moving tables around so there is no close contact with other tables, the staff have masks on all the time, full table service inside and out ... Full marks.

I visited the Mead for my 30th Birthday and they made me feel very special. We had a three course meal the night we arrived which was the most fancy/tasty meal I've ever had. I used the spa for a massage which was lovely. All the staff were very friendly and professional.

Just back from a stay at this lovely hotel. It was our first visit but won’t be our last. The food was excellent, from the evening meal to breakfast, great range to choose from, all homemade. The staff are a credit to the hotel, friendly, polite, nothing too much trouble.

We booked this hotel for three nights at short notice after our holiday abroad had been cancelled (again) to provide a country escape from life as it is at the moment. The exterior of the hotel and grounds are impressive, and we received a warm welcome from the staff.

Oh my goodness, my favourite place to stay, EVER (and I lived in the Middle East, staying a 5* hotel’s regularly, even the 7* Burj Al Arab). Quaint, stunning grounds, beautiful buildings and staff who went above and beyond. I cannot wait until the new spa opens.

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