James Holliday, owner of The Norfolk Mead commented: “It is fantastic to receive this award from Booking.com – especially given the very difficult circumstances which have affected the whole hospitality industry for the last year. When guests were able to come and visit us last year – whether for a meal in our Restaurant, an Overnight stay or a Spa Treatment – it meant so much more to them and to us. On top of their usual outstanding levels of customer service, our team has displayed astounding levels of resilience and patience – and continue to do so.”
The Traveller Review Awards are part of the annual appreciation programme the world-leading digital travel company organise to recognise their partners for their exceptional hospitality.
The Booking.com Traveller Review Awards 2021 reveal fascinating insights into traveller preferences throughout the past year. The input from guests showed travellers appreciate staff, cleanliness and location most when reviewing award-winning properties on the platform. With consumers increasingly conscious of health and hygiene, the winners of Traveller Review Awards had a cleanliness score that was 17% higher than the average cleanliness score for non-winners, suggesting how important it is for guests.