Terms

The Norfolk Mead Hotel – Terms & Conditions

CANCELLATION POLICY

Cancellations must be made by telephone. We do not accept cancellations made solely by email as previously some email cancellations have shown up as spam and remained unread. The date from which the cancellation applies will be the day the cancellation is received by the Norfolk Mead Hotel.    Should you need to cancel a confirmed booking the following cancellation charges will apply, regardless of reason given.

We require a minimum of 72 hours’ notice before the day of arrival otherwise the full cost of the stay would apply.

Should any deposit have been paid this is non refundable.

Guests failing to arrive within 24 hours of the first day of the visit, and having omitted to inform the Hotel of their delay shall be considered to have cancelled their booking and the cancellation charges shall apply.

Guests are advised to take out travel insurance to cover any such incidents that lead to a possible cancellation.

If you require any further information, or wish to make a reservation enquiry, please contact us on 01603 737 531 with the dates you wish to stay.   When making a reservation please supply your credit/debit card details, together with name on card, ‘valid from’ date and last three digits on the reverse of card.  Please note we DO NOT accept Diners Club or AMEX.

Your estimated time of arrival would be appreciated nearer the time, and also whether you wish to make a dinner reservation for your stay with us.

Advance reservation in our dining room is advised.

THE TREATMENT ROOMS CANCELLATION POLICY

Please give 48 hours notice for any cancellation or a 50% charge will be incurred. If 24 hours or less notice is given, this will result in a 100% charge for your booking.’

GENERAL INFORMATION

Check in time from 3pm. but please let us know if you anticipate arriving earlier and we will endeavour to have your room ready for you.

Check out time is 10.30 am
Breakfast service weekdays from 7.30 am until 9.30 am and weekends from 8am until 10 am
Dinner service from 7 pm until 9 pm
Sunday lunch served from noon until 2.30 pm

DAMAGE

We reserve the right to charge for replacement, cleaning or repair of any items belonging to the Hotel damaged by guests or their pets. In this event your credit card will be charged, without prior consent, against an invoice that will be provided for the cost incurred.

SMOKING

The Norfolk Mead Hotel is a non smoking establishment throughout by law.  Any guest found to be smoking may be asked to leave the premises and may be charged for any cleaning costs incurred.

The Norfolk Mead Hotel, Church Loke, Coltishall, Norfolk, NR12 7DJ